55bat's Privacy Policy
Learn in detail how your personal information is collected, used, and kept secure — 55bat's complete privacy policy is explained here.
Introduction and Scope
55bat ("we", "our", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. We take our users' privacy seriously and are committed to keeping their personal information secure.
This Privacy Policy describes what types of information 55bat collects, how that information is used, how long it is stored, and under what circumstances it may be shared with third parties.
Scope: This policy applies to all users of the 55bat.lat website and related mobile applications — both registered members and visitors. By using 55bat's services, you are considered to have given your consent to the terms of this privacy policy.
Data Collection
55bat collects user information in various ways. The categories of that information are described in detail below:
2.1 Registration and Account Information
When opening an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (BDT)
2.2 Identity Verification (KYC) Information
To ensure secure transactions and comply with applicable laws, we may request the following information when needed:
- National ID (NID) or passport copy
- Proof of address (such as a bank statement or utility bill)
- Payment method verification documents
2.3 Transaction Information
A record of every deposit and withdrawal transaction is stored in our system. This includes the payment method (bKash, Nagad, Rocket, Upay, or bank transfer), amount, date, and time.
2.4 Technical Information
The following information may be collected automatically when you browse our site:
- IP address
- Device type, operating system, and browser information
- Page visit time and session data
- Referrer URL
2.5 Gameplay Information
We collect information about play history, betting patterns, game preferences, and bonus usage. This information is used to improve the quality of our service and to ensure responsible gaming.
Use of Data
55bat uses the collected information for the following purposes:
3.1 Service Delivery and Operations
- Completing account registration and verification
- Processing deposits and withdrawals
- Activating bonuses and promotional offers
- Providing technical support
- Maintaining the security of gaming accounts
3.2 Communications
- Sending account-related notifications
- Transaction confirmation messages
- Informing you about new bonuses and offers (subject to your consent)
- Sending security-related alerts
3.3 Service Improvement
- Analyzing data to improve the user experience
- Introducing new games and features
- Identifying and resolving technical issues on the platform
3.4 Fraud Prevention and Legal Compliance
- Preventing fraud, money laundering, and other illegal activities
- Blocking access by minors through age verification
- Ensuring responsible gaming
- Complying with applicable laws and regulations
Data Storage and Security
4.1 Retention Period
55bat retains information for as long as the account is active and, after account closure, for as long as required to meet applicable legal obligations. In general, transaction and account information is retained for at least five years after account closure.
4.2 Encryption and Security
We use industry-standard technology to keep your information secure:
- SSL Encryption: All data transmissions are secured with SSL/TLS technology
- Password Hashing: Passwords are never stored directly — strong hashing algorithms are used
- Firewall and Access Controls: Multi-layered security measures to prevent unauthorized access
- Regular Audits: System security is regularly reviewed and tested
4.3 Data Storage Location
Your information is stored on secure servers. When data transfer is required, the highest security standards are maintained.
Sharing Data with Third Parties
55bat does not sell or rent your personal information to any third party. However, information may be shared in the specific circumstances below:
5.1 Payment Processors
The necessary payment information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. This information is used solely for the purpose of processing transactions.
5.2 Game Providers
When playing games from Pragmatic Play, Spribe, JILI, PG Soft, or other game providers, session data may be shared with the relevant provider — but only for the purpose of running the game.
5.3 Legal Obligations
If 55bat is required to disclose information under a court order, a request from a government authority, or applicable law, it is obligated to do so.
5.4 Anti-Fraud Organizations
Information may be shared with trusted security partners to detect and prevent fraud or other unlawful activities. In such cases, only the minimum necessary information is shared.
Cookies and Tracking Technologies
The 55bat website uses cookies and similar technologies. Cookies are small data files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — without them, the site cannot function properly.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand how the site is used — all information is collected anonymously.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may limit some functionality of the site.
Your Rights
As a user of 55bat, you have the following rights regarding your own information:
- Right to Access: The right to know what information we hold about you.
- Right to Correction: The right to request that incorrect or incomplete information be corrected.
- Right to Erasure: The right to request that your information be deleted in certain circumstances.
- Right to Restrict Processing: The right to object to your information being used for a specific purpose.
- Right to Opt Out of Marketing Communications: The right to unsubscribe from promotional emails.
To exercise these rights, send an email to [email protected] or contact us via the site's live chat. We aim to respond within 30 business days.
Privacy of Minors
55bat is strictly prohibited for anyone under the age of 21. We do not knowingly collect any information from minors.
Age is verified at the time of account registration. If any user is found to be under 21, their account will be closed immediately and all information will be deleted.
If a parent or legal guardian notices that their child has registered on our platform, please notify us at [email protected]. We will promptly arrange to delete that account and all associated information.
Payment Data Security
Information related to financial transactions is protected with the highest level of security. The minimum deposit amount at 55bat is ৳500 and the minimum withdrawal amount is ৳800.
9.1 Payment Data Protection Policy
- During transactions via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant account numbers are stored in encrypted form.
- Complete mobile banking PINs or bank account passwords are never stored in our system.
- Payment records are retained for as long as required by legal obligations.
- Identity is verified at the time of withdrawal to prevent fraud.
9.2 Safe Transaction Tips
To keep your account secure, 55bat will never ask for your password, PIN, or OTP via email, chat, or phone. Treat any such request as a fraud attempt and notify our support team immediately.
Policy Changes & Updates
55bat reserves the right to change or update this privacy policy at any time. If there are significant changes, we will:
- Publish the new version on this page and update the date
- Notify registered users via email
- Display a notice on the site for important changes
If you continue using the site after any changes, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please reach out through the following:
- Email: [email protected]
- Live Chat: Available in Bengali 24/7 on the site or app
We try to respond to our privacy-related requests as quickly as possible. For more details, see our FAQ page and Terms & Conditions.